What personal data we collect and why we collect it
Information you provide to us.
Support – When you contact us for support we will collect information such as name, email address and telephone number and specific information relating to the support issue.
Web Forms – If submit information via a form on our website we will collect this formation information and may collect your IP address, browser information, location and device.
Social Media When you contact us via social media (Twitter, Facebook, Instagram, LinkedIn etc) will collect information such as your profile name, name, email address and any other information that is provided to us that we may reasonably require.
Information collected automatically.
Information provided to us by others
Who we share your information with
In order for our products and services to function we share your information and improve our services to you our services to you.
IT Infrastructure – We need to share information with IT companies who support our website and other business systems. These companies currently include:
The legal basis we reply on for for data processing
The law on data protection sets out a number of different reasons for which a company may collect and process your personal data. We use the following to process your data:
We use this basis to provide the service that you have requested or signed up for.
We use this basis for extended functionality and marketing. Whenever we use this basis we will clearly ask for your consent before proceeding with processing using this basis.
How long we retain your data
When we collect your we only keep it for as long as required. At the end of that period your data will either be deleted or anonymised.
Our retention period is 8 years after the last recorded activity. We will notify you before any data is deleted.
What rights you have over your data
Right of access – You have the right to request a copy of your personal data we hold.
Right to rectification – You have the right to have any incorrect information corrected.
The right to erasure – You have the “Right to be forgotten”.
The right to restrict processing – In certain circumstances, generally while we comply with a request or objection you can request that we restrict the processing of your data.
The right to data portability – You have the right to request your data in a format that you may be able to, where technically possible transfer to another entity. We provide this information to you in a CSV file format.
The right to object – You have the right to object to our processing.
Rights in relation to automated decision making and profiling. – You have the right to review our automated processing.
What to do if you have a complaint
In the first instance you should raise any complaints with us. You can do so by emailing firstname.lastname@example.org.
However should you not be happy with our response you have the right to lodge a complaint with the Information Commissioner’s Office.
You can contact them by calling 0303 123 1113. Or visiting www.ico.org.uk/concerns
Christmas & New Year Opening Hours
- 24th December to 2nd JanuaryClosed
- Monday1:30pm - 7pm
- Wednesday1:30pm - 7pm
- Thursday8:30am - 1pm
- Friday8am - 2:30pm
- Saturday8:30am - 12pm